Knowledge base

Antonie de Kok We all get into it from time to time. A heated discussion with another about a difference of opinion or point of view. Both convinced of your own rightness you passionately state your views and try to undermine the (views of the) other. The result is often that neither concedes

Antonie de Kok Feedback is the pokon for your development. If you get feedback and act on it, you will become even better than you already were. Only sometimes it is difficult to get the feedback and actually do something with it. This can be due to the way

In this webcast, Tjeerd den Boer, one of our trainers, discusses how you communicate and what influences it. He also discusses how to communicate effectively.

Rob van Westing Recently I came across this interesting article in Harvard Business Review on the topic of conflict avoidance behavior "having difficult conversations if you don't like conflict. It underlined for me once again why we pay so much attention to giving feedback in our trainings. When you discuss small issues constructively, you avoid major

Using a press conference by Mark Rutte, we discuss open and closed questions and their (possible) effect.

Compliments are nice to give and to get. Yet we don't do it very often. Most people are very quick to tell us what is not right or could be better, but giving compliments often turns out to be a lot harder. And that is a pity, because it is one of the nicest gifts you can give.