Performance Development
Improve your performance through permanent change. Create sustainable growth with a three-step approach. Develop behaviors and skills for lasting success.
Introduction
Permanent improvement
Our approach uses a three-step method for lasting change based on behavioral and skills development. Many organizations struggle with permanent performance improvement. Improvement fails if you do not deeply analyze cause and effect or if management does not achieve fundamental behavioral change.
First step
Focus on your customers
Identify what your customers would miss if your organization were not around. Map the processes that customers experience and determine what goes well and what doesn't. Make sure you are serving customers optimally with commercial thinking and actions and determine what is needed to do so. Assess which actions add value and which do not yet. Formulate an approach for visible change that supports everyone and determine what you want to keep.
Second step
Measure and translate
Translate customer and employee satisfaction measurement results into clear improvement targets and KPIs. In sales, master the entire cycle: from prospecting and relationship management to revenue growth and margin improvement. Move from product selling to solution selling.
Third step
Growing together
Work together to achieve desired outcomes for personal development. This requires a coaching style of leadership and communication. Review strategy, redesign processes and systems within a culture of engagement as needed. Continue to learn by sharing knowledge and experience in a timely manner and train desired skills as in elite sports. Consistently measure, share and ensure your progress and impact on the business.
In their words
Results that stick
From boardroom coaching to team training, our clients share their experiences and results. Read how our approach has permanently changed their organization.
Merve Arslanoglu
Work Planner
I've discovered a new side of Merve. I've become more aware of my posture and demeanor.
Hans Oosterhuis
Account Manager
Very informative, dynamic but also fun training where humor also has a place. At nice locations with a team of account managers, Tjeerd was able to take us to the next level. I am an ATR. If you want to know what that is, follow the training.
Evy Kloet
I found the master class very valuable and also immediately gave my friend a push to sign up (he is in the hospitality industry).
MediaMarkt is all about 'Experience' and that fits in perfectly with the master class by Business Impact. The location itself feels like an experience in itself and in just a few hours I got a very concrete insight into what you can expect: instructive, practical and directly applicable. The combination of direct feedback and valuable insights allows you to immediately start working on improvements; in my case with our own employee experience. An inspiring and effective experience!
Jan Schluter
i learned through a few key words to give my conversation more depth and direction. accountability to the client. this through simple words and understandable explanations applicable in my work.
Vincent Schuttelaar
Director/Owner
"Within your own company you often tend to approach employees in the way you have taught yourself. Tjeerd knows how to link theory to practice and holds up a mirror to you. During the master class I received concrete feedback and tools to make my communication to my employees more effective."
Frank Schleeper
A training that has had an impact on the whole department, I have seen progress and efficiency in our team. A great performance by Tjeerd also because of his way of training with discipline and a joke or punishment. Good structure of the training, location was fine and close by. The process of selling NIBC to new customers has become easier for a number of colleagues because of Tjeerd's structure and approach.
Jesse Bosselaar
Account Executive at MobieTrain
"I attended two master classes by Tjeerd and Business Impact, on location at Porsche Centrum Gelderland.
A level place for a level master class. The entrance and setting immediately set the right tone.
The sessions were meant to be a preview of working with Business Impact. What stuck with me the most is the way Tjeerd exposes the importance of nuance in my role as sales. Every conversation, every introduction and every deal has subtle layers; and he shows you those in an elegant way, without judgment but with a clear mirror.
His background in Defense adds to that. That doesn't mean you're squeezing in between every assignment, but it does mean there's a certain sense of purpose and intention in the interaction and assignments. In doing so, Tjeerd is not afraid to ask direct, sharp questions. But all with growth as the mission.
Thank you to Tjeerd for these sessions. Absolutely recommended for anyone who wants to deepen their conversations and impact, regardless of background, role, industry or seniority."
Forest
vice president
Good focus to bring entire team to a higher level. Tjeerd has experience and motivation to teach and fine tune sales as a profession. The teaching material was fine but it remains a matter of examples and practice and Tjeerd mixed this perfectly.
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